Terms of Service
Last updated: 11 July 2026
These Terms of Service (“Terms”) govern access to and use of the Ehraam property-management platform, including the hotel PMS, rental management, booking engine, guest chatbot, and related services (together, the “Service”), operated by [LEGAL ENTITY NAME] (“Ehraam”, “we”, “us”). By creating an account or using the Service you agree to these Terms on behalf of the property business you represent (the “Customer”).
1. The Service
Ehraam provides software for managing hotel and rental operations: reservations, rates, folios, housekeeping, rent, maintenance, owner reporting, guest and renter communication (including WhatsApp and web chat), payments integrations, and analytics. Features vary by subscription plan. We may improve or modify the Service; we will not materially reduce the core functionality of a paid plan during a paid term.
2. Accounts and responsibilities
You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account and for managing your team’s roles and access. You must be at least 18 and authorised to bind the Customer.
3. Trials, subscriptions and billing
New accounts start on a free trial. Paid plans are billed in advance on a recurring basis via our payment processor (Stripe) and renew automatically until cancelled. You can change or cancel your plan any time from Billing; cancellation takes effect at the end of the current billing period. If a renewal payment fails we notify you and apply a grace period before downgrading the account. Prices may change with at least 30 days’ notice, effective from your next renewal. Fees are exclusive of taxes unless stated otherwise.
4. Customer data and guest information
As between the parties, the Customer owns all data it and its guests, renters and owners submit to the Service (“Customer Data”), including guest identity details, stay records, messages and documents. We process Customer Data only to provide the Service, as described in our Privacy Policy, and under applicable data-protection laws. You are responsible for having a lawful basis to collect the personal data you enter (e.g. guest ID capture required by local hospitality regulations) and for responding to your data subjects’ requests — the Service includes export and deletion tooling to help.
5. Acceptable use
You agree not to: use the Service to send spam or unlawful communications; upload malicious code; attempt to access other tenants’ data; resell the Service without a written agreement; use the Service in violation of applicable laws, including payment-card, privacy and consumer-protection rules. We may suspend accounts that present a security or legal risk, giving notice where practicable.
6. Messaging and AI features
WhatsApp messaging is delivered via Meta’s WhatsApp Business Platform and is subject to Meta’s policies. AI-assisted features (chat assistant, reply drafting, translation) are generated by third-party AI providers configured for your account; AI output can be inaccurate and staff remain responsible for reviewing communications and decisions. AI providers process message content as described in the Privacy Policy.
7. Availability and support
We aim for high availability but the Service is provided “as is” without a guaranteed uptime level unless agreed in a separate SLA. We perform daily backups of platform data. Support is provided via [SUPPORT EMAIL].
8. Intellectual property
We retain all rights in the Service and its software. You receive a non-exclusive, non-transferable right to use the Service during your subscription. Feedback may be used to improve the Service without obligation.
9. Termination and data return
You may terminate at any time by cancelling your subscription. For 30 days after termination you may request an export of your Customer Data (CSV/Excel exports are also available in-app at all times); after that we may delete it, subject to legal retention duties.
10. Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and our total liability under these Terms is limited to the fees paid by the Customer in the 12 months preceding the claim. Nothing limits liability for wilful misconduct or where law prohibits limitation.
11. Governing law
These Terms are governed by the laws of [JURISDICTION]; disputes are subject to the exclusive jurisdiction of the courts of [VENUE].
12. Changes and contact
We may update these Terms; material changes will be notified in-app or by email at least 30 days before they take effect. Questions: [LEGAL/SUPPORT EMAIL].